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	<id>https://wanderlodge.wiki/index.php?action=history&amp;feed=atom&amp;title=Microsoft_365_Help_Learning</id>
	<title>Microsoft 365 Help Learning - Revision history</title>
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	<updated>2026-04-09T03:46:31Z</updated>
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		<id>https://wanderlodge.wiki/index.php?title=Microsoft_365_Help_Learning&amp;diff=13949&amp;oldid=prev</id>
		<title>NickiSouthee at 08:31, 19 November 2025</title>
		<link rel="alternate" type="text/html" href="https://wanderlodge.wiki/index.php?title=Microsoft_365_Help_Learning&amp;diff=13949&amp;oldid=prev"/>
		<updated>2025-11-19T08:31:28Z</updated>

		<summary type="html">&lt;p&gt;&lt;/p&gt;
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				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #202122; text-align: center;&quot;&gt;← Older revision&lt;/td&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #202122; text-align: center;&quot;&gt;Revision as of 08:31, 19 November 2025&lt;/td&gt;
				&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l1&quot; &gt;Line 1:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Line 1:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;−&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;The Microsoft 365 Copilot app brings together your favorite [https://www.&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;youtube&lt;/del&gt;.com/&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;@TheInfluenceStudios Commercial Video &lt;/del&gt;production] apps and Copilot in one intuitive platform. The Microsoft 365 Copilot app empowers your employees to do their best work with Copilot in the apps they use daily. Microsoft 365 with Microsoft Teams helps deliver a complete, secure solution to help everyone work better, smarter, and more cohesively. Microsoft Create has professionally designed, fully customizable templates to help you get things done.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Microsoft 365 community&lt;/del&gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Click here to see what products are included for home or for business&lt;/del&gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. Authorized administrators can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. We can help you find a solution or connect you to technical support.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;More apps in one place&lt;/del&gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Accelerate learning&lt;/del&gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Microsoft 365 Basic now comes with 100GB of cloud storage&lt;/del&gt;, &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;secure photo and file storage, secure ad-free email&lt;/del&gt;, and technical support.&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Assistance for billing and &lt;/del&gt;subscription &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;management issues is available online or by telephone during China business hours (Beijing Time), Monday &lt;/del&gt;through &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Friday.Authorized administrators can use the &lt;/del&gt;Microsoft &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;365 operated by 21Vianet portal &lt;/del&gt;to &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;submit service requests online and &lt;/del&gt;access support &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;telephone numbers.Initial response time is based on the severity levels described in Technical support case handling&lt;/del&gt;.&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Technical support for &lt;/del&gt;Microsoft 365 &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;operated by 21Vianet subscriptions provides assistance &lt;/del&gt;with &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;basic installation&lt;/del&gt;, &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;setup&lt;/del&gt;, and &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;general technical usage&lt;/del&gt;.&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;21Vianet customer service team follows up with investigation and customer communication in reasonable rhythm according &lt;/del&gt;to &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;severity levels&lt;/del&gt;.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Issues that originate in customer networks fall outside of the Microsoft 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, they should Contact support. Technical support for Microsoft 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. If you're a volume licensing admin but are unable to access the admin center, you can create an online support request. With every subscription of Microsoft 365 operated by 21Vianet, 21Vianet support provides technical, presales, billing, and subscription support.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product&amp;amp;nbsp;for home or for business use. It can also depend on&amp;amp;nbsp;if you want help for an issue with a service like OneDrive or Outlook.com, or&amp;amp;nbsp;help with Windows, but you don't have an existing Microsoft 365 subscription. Anyone in your organization can quickly create documents, presentations, and worksheets within a single, unified app experience. Empower your organization with Microsoft 365 Copilot Chat that supercharges productivity, sparks creativity, and keeps your data protected with enterprise data protection. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Self-service support is available for all Microsoft 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Microsoft 365 community. For more self-help resources, see Microsoft 365 operated by 21Vianet. You must be an admin for a business subscription to use these support methods. Explore learning tools to collaborate on projects together and independently, all in one place. Create equitable learning environments that help students develop knowledge with familiar apps essential to both academic and future career success.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Microsoft 365 help &amp;amp;amp; learning&lt;/del&gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users. The Microsoft 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Microsoft 365 operated by 21Vianet.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Support is available both online through the Microsoft 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions. The Microsoft 365 Copilot app brings together your favorite apps in one intuitive platform that keeps your data secure with enterprise data protection. With Microsoft 365, you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Check out all of our small business content on Small business help &amp;amp;amp; learning. For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy. See the table below for the type of support you can get depending on your product.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;+&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;The Microsoft 365 Copilot app brings together your favorite [https://www.&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;azcentral&lt;/ins&gt;.com/&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;press-release/story/10379/video-production-studios-reports-rising-demand-for-video-equipment-rentals/ music video &lt;/ins&gt;production &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Phoenix&lt;/ins&gt;] apps and Copilot in one intuitive platform. The Microsoft 365 Copilot app empowers your employees to do their best work with Copilot in the apps they use daily. Microsoft 365 with Microsoft Teams helps deliver a complete, secure solution to help everyone work better, smarter, and more cohesively. Microsoft Create has professionally designed, fully customizable templates to help you get things done.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Billing and subscription management support&lt;/ins&gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Select the product you need help with&lt;/ins&gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. Authorized administrators can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. We can help you find a solution or connect you to technical support.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Create anywhere, anytime, with any app&lt;/ins&gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Microsoft 365 Customer Service and Support&lt;/ins&gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;If your country/region isn't listed&lt;/ins&gt;, &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;select a neighboring country/region or dial the United States support phone number.21Vianet assigns a severity level to a case when it's opened&lt;/ins&gt;, &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;based on an assessment of the issue type &lt;/ins&gt;and &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;customer impact.We can help you find a solution or connect you to &lt;/ins&gt;technical support.&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;You must have at least one &lt;/ins&gt;subscription &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;bought &lt;/ins&gt;through Microsoft to access &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Microsoft &lt;/ins&gt;support.Microsoft 365 with &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Microsoft Teams helps deliver a complete, secure solution to help everyone work better&lt;/ins&gt;, &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;smarter&lt;/ins&gt;, and &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;more cohesively&lt;/ins&gt;.&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;To better protect your organization, we added a PIN-based verification step &lt;/ins&gt;to &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;our existing phone-based verification process&lt;/ins&gt;.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Issues that originate in customer networks fall outside of the Microsoft 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, they should Contact support. Technical support for Microsoft 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. If you're a volume licensing admin but are unable to access the admin center, you can create an online support request. With every subscription of Microsoft 365 operated by 21Vianet, 21Vianet support provides technical, presales, billing, and subscription support.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product&amp;amp;nbsp;for home or for business use. It can also depend on&amp;amp;nbsp;if you want help for an issue with a service like OneDrive or Outlook.com, or&amp;amp;nbsp;help with Windows, but you don't have an existing Microsoft 365 subscription. Anyone in your organization can quickly create documents, presentations, and worksheets within a single, unified app experience. Empower your organization with Microsoft 365 Copilot Chat that supercharges productivity, sparks creativity, and keeps your data protected with enterprise data protection. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Self-service support is available for all Microsoft 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Microsoft 365 community. For more self-help resources, see Microsoft 365 operated by 21Vianet. You must be an admin for a business subscription to use these support methods. Explore learning tools to collaborate on projects together and independently, all in one place. Create equitable learning environments that help students develop knowledge with familiar apps essential to both academic and future career success.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Explore more&lt;/ins&gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users. The Microsoft 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Microsoft 365 operated by 21Vianet.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Support is available both online through the Microsoft 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions. The Microsoft 365 Copilot app brings together your favorite apps in one intuitive platform that keeps your data secure with enterprise data protection. With Microsoft 365, you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Check out all of our small business content on Small business help &amp;amp;amp; learning. For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy. See the table below for the type of support you can get depending on your product.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;

&lt;!-- diff cache key my_wiki:diff::1.12:old-13941:rev-13949 --&gt;
&lt;/table&gt;</summary>
		<author><name>NickiSouthee</name></author>
	</entry>
	<entry>
		<id>https://wanderlodge.wiki/index.php?title=Microsoft_365_Help_Learning&amp;diff=13941&amp;oldid=prev</id>
		<title>JerryVickery44: Created page with &quot;&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;The Microsoft 365 Copilot app brings together your favorite [https://www.youtube.com/@TheInfluenceStudios Commercial Video production] apps and Copilot in...&quot;</title>
		<link rel="alternate" type="text/html" href="https://wanderlodge.wiki/index.php?title=Microsoft_365_Help_Learning&amp;diff=13941&amp;oldid=prev"/>
		<updated>2025-11-19T04:15:08Z</updated>

		<summary type="html">&lt;p&gt;Created page with &amp;quot;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;The Microsoft 365 Copilot app brings together your favorite [https://www.youtube.com/@TheInfluenceStudios Commercial Video production] apps and Copilot in...&amp;quot;&lt;/p&gt;
&lt;p&gt;&lt;b&gt;New page&lt;/b&gt;&lt;/p&gt;&lt;div&gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;The Microsoft 365 Copilot app brings together your favorite [https://www.youtube.com/@TheInfluenceStudios Commercial Video production] apps and Copilot in one intuitive platform. The Microsoft 365 Copilot app empowers your employees to do their best work with Copilot in the apps they use daily. Microsoft 365 with Microsoft Teams helps deliver a complete, secure solution to help everyone work better, smarter, and more cohesively. Microsoft Create has professionally designed, fully customizable templates to help you get things done.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Microsoft 365 community&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Click here to see what products are included for home or for business&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. Authorized administrators can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. We can help you find a solution or connect you to technical support.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;More apps in one place&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Accelerate learning&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support.Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday.Authorized administrators can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers.Initial response time is based on the severity levels described in Technical support case handling.Technical support for Microsoft 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage.21Vianet customer service team follows up with investigation and customer communication in reasonable rhythm according to severity levels.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Issues that originate in customer networks fall outside of the Microsoft 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, they should Contact support. Technical support for Microsoft 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. If you're a volume licensing admin but are unable to access the admin center, you can create an online support request. With every subscription of Microsoft 365 operated by 21Vianet, 21Vianet support provides technical, presales, billing, and subscription support.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product&amp;amp;nbsp;for home or for business use. It can also depend on&amp;amp;nbsp;if you want help for an issue with a service like OneDrive or Outlook.com, or&amp;amp;nbsp;help with Windows, but you don't have an existing Microsoft 365 subscription. Anyone in your organization can quickly create documents, presentations, and worksheets within a single, unified app experience. Empower your organization with Microsoft 365 Copilot Chat that supercharges productivity, sparks creativity, and keeps your data protected with enterprise data protection. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Self-service support is available for all Microsoft 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Microsoft 365 community. For more self-help resources, see Microsoft 365 operated by 21Vianet. You must be an admin for a business subscription to use these support methods. Explore learning tools to collaborate on projects together and independently, all in one place. Create equitable learning environments that help students develop knowledge with familiar apps essential to both academic and future career success.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Microsoft 365 help &amp;amp;amp; learning&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users. The Microsoft 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Microsoft 365 operated by 21Vianet.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Support is available both online through the Microsoft 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions. The Microsoft 365 Copilot app brings together your favorite apps in one intuitive platform that keeps your data secure with enterprise data protection. With Microsoft 365, you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;Check out all of our small business content on Small business help &amp;amp;amp; learning. For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy. See the table below for the type of support you can get depending on your product.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;&lt;/div&gt;</summary>
		<author><name>JerryVickery44</name></author>
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